We are always glad to hear from readers. Whether you have spotted an error in a review, want to suggest a casino or game we have not covered yet, or have a question about something you have read here, you can reach the editorial team directly.
Email us
The fastest way to reach us is by email:
Every message goes to a real person on the editorial team. We aim to reply within two working days. If your message needs us to re-check a casino or re-test a game, it may take a little longer, because we would rather answer you properly than answer you quickly.
Please read this before you write
Gambler Expert is not a casino and we are not connected to any of the operators we review. We are an independent review site. That distinction matters, because it decides what we can and cannot help you with.
We cannot help you with:
- Your account at a casino, including verification, closure or reactivation
- Deposits, withdrawals, pending payments or payment disputes
- Bonuses, free spins, wagering requirements or promotional offers on an operator’s site
- Anything that requires access to your personal player account
For any of the above, contact the casino’s own customer support team. They are the only ones with access to your account, and they are the only ones who can act on it. If a casino refuses to resolve a legitimate complaint, your next step is its licensing authority, not us.
We can help you with:
- Corrections. If something on this site is out of date, inaccurate or unclear, tell us and we will check it. Please include the page address so we can find it quickly.
- Suggestions for casinos, slots or live games you would like to see reviewed.
- Questions about our reviews, our ratings or how we reach our conclusions. You can also read how we review.
- Questions about how this site makes money, which we explain openly on the same page.
Corrections and complaints about our content
We would rather be corrected than be wrong. If you believe we have published something inaccurate, misleading or unfair, write to us with the page address and a short explanation of what is wrong. We review every correction request, and where we agree we amend the page and note that it has been updated. Where we disagree, we will tell you why.
Business and partnership enquiries
Operators, affiliate managers and media partners can use the same address. Please state clearly in the subject line that your message is a business enquiry, so it reaches the right person.
One thing to be aware of before you write: a commercial relationship does not buy a better review. Our ratings are set by the editorial team using the same criteria for every operator, and they are not for sale. If that is a problem for you, we are not the right partner.
If gambling has stopped being fun
If you are writing to us because gambling is causing you harm, please do not wait for our reply. Free, confidential and independent help is available right now, and it is far better placed than we are to support you. In the United Kingdom, GamCare runs the National Gambling Helpline, free and open every day of the year. GAMSTOP lets you block yourself from every gambling site licensed in Great Britain with a single registration.
You can also read our page on responsible gambling, which explains the tools available to you and the warning signs worth taking seriously.
This site is intended for adults aged 18 and over. Gambling involves risk. Never stake money you cannot afford to lose.
